Refund policy

Welcome to ToyHarbor.store. We are committed to ensuring every collector, enthusiast, gift shopper, and fan enjoys a smooth and satisfying shopping experience. This Return & Refund Policy explains how returns, refunds, exchanges, and related matters are handled when purchasing products through our website.

Our Commitment

At ToyHarbor.store, we specialize in collectible figures, plush toys, desk decorations, action figures, and pop culture-inspired products. We understand that quality, condition, and customer satisfaction are extremely important when purchasing collectibles and gifts online.

For this reason, we proudly offer a 30-Day Return & Refund Guarantee on eligible orders.

Return Eligibility

You may request a return within 30 calendar days from the date your order is delivered.

To qualify for a return, items must generally meet the following conditions:

Unused and unworn
In original condition
Free from damage caused by misuse
Include original packaging whenever possible
Include all accessories, manuals, parts, and components received

Products returned without authorization may not be accepted.

Non-Returnable Items

Certain products may not qualify for return, including but not limited to:

Customized or personalized products
Clearance or final sale products
Gift cards
Digital products
Items damaged through misuse
Products returned beyond the return window

Damaged, Defective, or Incorrect Items

We carefully inspect products before shipment. However, if you receive:

A damaged item
A defective item
An incorrect item
An incomplete order

Please contact us within 7 days of delivery.

Please provide:

Order number
Photos of the product
Photos of packaging
Description of the issue

Our team will review your claim and provide a suitable resolution.

Exchanges

We may offer exchanges when inventory is available.

Exchange requests are subject to product availability at the time of processing.

Refund Approval Process

Once your returned package arrives:

Return is inspected
Eligibility is verified
Refund is approved or declined
Customer receives notification

Inspection generally requires several business days after delivery.

Refund Method

Approved refunds are issued to the original payment method used for the purchase.

Depending on your financial institution, refunds may require additional processing time before appearing in your account.

Late or Missing Refunds

If you have not received your refund:

Verify your bank account
Contact your credit card provider
Contact your bank
Wait for standard processing times

If the issue persists, please contact us.

Return Shipping

For eligible returns approved under our 30-Day Return Program, return shipping assistance may be provided depending on the circumstances of the return.