Contact Us

Thank you for visiting ToyHarbor.store. We are always happy to help collectors, fans, and customers with questions about orders, products, shipping, returns, refunds, and general store information.

Whether you are checking the status of an order, asking about a collectible item, looking for product details, or needing assistance after your purchase, our support team is here to provide clear and friendly help.

Customer Support

Email: support@ToyHarbor.store

Phone: (416) 814-4403

Store Address

ToyHarbor.store
500 Rue Valdôme
Québec, QC G1G 2X6
Canada

How We Can Help

You may contact us for assistance with:

Order status updates
Shipping and tracking questions
Return and refund requests
Product information
Payment or checkout questions
Damaged or incorrect item support
General customer service
Business or partnership inquiries

Support Hours

Monday to Friday
9:00 AM – 6:00 PM

Please note that response times may vary during weekends, holidays, major sales events, or high-volume periods. We always do our best to respond as quickly as possible.

Before Contacting Us

To help us assist you faster, please include the following information when contacting support:

Your full name
Your order number
The email address used at checkout
A clear description of your question or issue
Photos if your request involves a damaged, defective, incorrect, or missing item

Providing these details helps our team review your request quickly and offer the most accurate solution.

Order Support

If you have already placed an order, our team can help you check processing status, tracking details, delivery updates, or possible address-related issues. If your order has already shipped, we may need to review carrier tracking information before providing the next steps.

Return and Refund Support

If you need to request a return or refund, please contact us within the eligible return window. Our team will review your request and guide you through the return process according to our store policy.

Product Questions

If you are unsure whether a product is right for your collection, gift idea, desk setup, shelf display, or personal space, feel free to contact us before placing your order. We are happy to help you understand product details such as size, material, features, display use, and general suitability.

Our Promise

At ToyHarbor.store, we want every customer to feel confident, supported, and excited about their purchase. Our goal is to provide a smooth shopping experience for fans, collectors, and gift shoppers around the world.

Thank you for choosing ToyHarbor.store. We look forward to helping you find your next collectible treasure.